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What payment methods do you accept?We accept several payment methods, including cash, check, credit cards, and bank transfers. Please note that a 3% processing fee will be added to credit card payments.
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Do you require a deposit?We require a non-refundable deposit of $50 to secure your desired date and time. The remaining balance will be due on the day of your scheduled session. If you need to reschedule, your deposit can be transferred to a new date and time as long as you give us at least 72 hours' notice. However, if you cancel, reschedule, or fail to show up within 72 hours of your scheduled session, your deposit will be forfeited. We appreciate your understanding and cooperation in these matters.
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What is your refund policy?Dynasty Photography, we do not offer refunds. Please note that the deposit made to secure your session date is non-refundable. We require a non-refundable deposit to reserve your spot, as we block out our schedule in advance to accommodate your session. Payments for your session are due on the day of your session. Once your session is complete, we offer digital images that cannot be returned. If you have any questions or concerns about our refund policy, please do not hesitate to reach out to us directly.
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What is your reschedule policy?If you need to reschedule your photo shoot, you may do so up to 72 hours before the scheduled date. Deposits are non-refundable, but can be transferred to the new reschedule date. If you do not reschedule within 72 hours, you will be charged full rate of your session. Rescheduling must be made within 14 days of the original booking date or the booking will be canceled. No refunds will be offered. Our goal is to provide the best possible service to our clients, and we appreciate your understanding and cooperation with our rescheduling policies. If you have any questions or concerns, please don't hesitate to contact us.
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What is your cancellation policy?Dynasty Photography understands that sometimes plans can change unexpectedly. However, last-minute cancellations and no-shows result in lost time and revenue for our business, as well as disappointment for other clients who may have missed out on a booking. So to ensure that we can continue providing quality service to all clients, we have implemented the following cancellation policy: - If you cancel your booking less than 72 hours before the scheduled shoot, or if you fail to show up for your appointment, the full amount of the booking will be charged. - Shoots canceled 72 hrs or more prior to the scheduled shoot will not incur any charges. Thank you for your understanding, and we look forward to providing you with an exceptional photography experience.
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Is it possible to receive printing services for images not captured by your company?Is it possible to receive printing services for images not captured by your company? Yes, we would be happy to assist you with printing services for images not captured by Dynasty Photography. We understand that sometimes you may have images that you would like to print, but you don't have access to high-quality printing services. That's where we come in! To get started, we will send you a link to upload your images to. Once your images are uploaded, you will have access to order any size print you want, delivered straight to your address of choice. Our printing services are top-notch, and we use only the highest quality materials to ensure that your images look amazing. So whether you have images from another photographer, or even if you took them yourself, we can help you turn those images into beautiful prints that you can be proud to display in your home or office. Don't hesitate to contact us if you have any questions or if you need assistance with your printing order. We're here to help
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What kind of editing can I expect in my final images?We provide basic editing services like color-correction and exposure adjustments for every image. Additional editing services like skin smoothing or background removal can be provided on request for an additional fee.
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How can I access my images after the photo session?We will provide you with a online gallery which you can use to view and download your images and can share with your family, friends, team and business partners. In case you want a private password-protected gallery, simply let us know, and we'll be happy to set it up for you.
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Can I order prints of my images?Yes, we offer optional prints of your images that you can order directly from the online gallery. We partners with the world’s finest print labs to put your beautiful photos on canvas, metal, glass, paper, and keepsakes of all shapes and sizes. Additional fees will apply for prints, and the prices will vary depending on the size and quality of the prints. Our wall-friendly prints come in a variety of sizes, finishes, and frames in more than 20 different sizes and a variety of materials. These products include prints, keepsakes, books & albums, and digital downloads. Here is a list of all the products we offer: Prints: - Canvas - Stretched Canvas - Rolled Canvas - Edge Print - Acrylic - Metal - Thin Wraps - Flat Mounted Canvas - Wood - Framed Prints - Mounted Prints - Acrylic Block - Print Wrap - Acrylic Gallery - Alumini - Block Wrap - Standout - Float Wrap - Epic Prints Keepsakes: - Large/Small refrigerator magnets - 11oz & 15oz Mugs - Mahogany Desk Organizer - Photo Panels (5"x7" & 8"x10") - Postcards (4"x6") - Desk Frames - Glacier Blocks - Keepsake Boxes - Coasters - Photo Puzzles with Box - Ceramic Tile Mosaics - Photo Luggage Tag/Key Tag - Round Buttons (4" & 3") - Playing Cards - Mouse Pad - Tote Bag Books & Albums: - Soft/Hardcover books (8-50 pages) Digital Downloads: - Digital copies of photos for commercial use or personal use for sharing with friends and family.
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In what format will I receive my final images?You will receive your final images in digital format, typically in the form of JPEG files. However, we can also provide RAW files for an additional fee, or other file formats on request.
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What is your turnaround time for delivering the final images?Our standard delivery time is around 72 hrs after the photo shoot. However, if you need the images sooner, we can expedite the process for an additional fee.
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Will the images on the online gallery be watermarked?No, paid clients who download digital images from Dynasty Photography will not receive watermarked images. These images will be high-resolution and without any watermarks. However, for shared galleries that are meant for family, friends, and event attendees, low-resolution watermarked images will be available for free downloads. These individuals will have the option to purchase digital images without watermarks and in high-resolution. Additionally, if they need the images for marketing purposes, they can purchase usage rights as well.
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What is retouching, and why do I need it?Retouching is the process of enhancing and perfecting your images by removing blemishes, smoothing out skin, and correcting other imperfections. You might need retouching if you want your images to look more polished or if you have specific features that you would like to accentuate.
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What types of retouching do you offer?We offer a range of retouching services, including skin smoothing, color correction, teeth whitening, and blemish removal. We can also change backgrounds, eliminate unwanted objects, and add or remove specific features.
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Will my images still look natural after retouching?Yes, we use subtle enhancements and techniques to ensure that your images look as natural as possible. We want to enhance your image's beauty while ensuring that it still looks like you.
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Do you provide retouching services for images that were not taken by your company?Yes, our company provides retouching services for images that were not taken by us. We offer this as a stand-alone service, so you can use our company solely for retouching and not just for photography. Upon receipt of your images, we'll begin the retouching process and deliver them to you via an online gallery link within 7-10 days. You can then download digital prints and also order various print products including wall portraits and other marketing materials.
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Can I request changes to the retouching?Yes, we will provide you with an opportunity to approve or request changes to the retouching. We want you to be happy with the final result and are happy to make minor alterations if required.
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Can I modify the images?Any modifications to the licensed images must be agreed upon in the license agreement. Modifying the images without prior consent may constitute a breach of the license agreement.
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Can I buy the rights to the imagesYes, you can buy the rights to the images if the photographer is willing to sell them. The purchase of image rights means that you now own the images, and you have the legal right to use them as you see fit within the terms of the agreement. However, buying image rights can often be more expensive than licensing images, as it grants you complete ownership and control over the images. It's essential to discuss the terms and costs with the photographer before making any purchase.
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Can I use images from Dynasty Photography for commercial use?Yes, you can use the licensed image for commercial use if you purchase the appropriate license that allows for commercial usage. What you can do: Photographer or videographer ("Content Provider") grants you a perpetual, non-exclusive, non-transferable, worldwide license to use the accompanying image(s) or video(s) (collectively, "Media,") for permitted commercial purposes, defined as: -advertising, promotion, brochures, packaging -as part of a commercial website for promotional purposes (maximum 800x600 pixels) use -prints, posters, flyers, tearsheets for promotional purposes (not for resale) -prints, posters, or other commercial display of Media -magazines, books, newspapers, other printed publications -video, broadcast, theatrical What you may not do: Buyer may not resell, relicense, redistribute without express written permission from Content Provider. Use as a derivative work, and reselling or redistributing such derivative work is prohibited. Media may not be used in a pornographic, obscene, illegal, immoral, libelous or defamatory manner. Media may not be incorporated into trademarks, logos, or service marks. Media may not be made available for download. Content Provider retains all rights, license, copyright, title and ownership of the Media.
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What happens if I misuse or infringe on the copyright of images licensed from Dynasty Photography?The copyright to the images remains with Dynasty Photography. The license agreement grants the user certain rights to use the images for a specific purpose and duration.
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Can I use images from Dynasty Photography for personal use?Yes, images from Dynasty Photography can be licensed for personal use as long as the license agreement terms and conditions are met and images is not used for profit. Photographer or videographer Dynasty Photography LLC grants buyer a non-exclusive perpetual personal-use license to download and copy the accompanying image(s) or video(s) (collectively, "Media,") subject to the following restrictions: - This license is for personal use only. Personal use means non-commercial use of the Media for display on personal websites and computers, or making image prints or video copies for personal use. - The Media may not be used in any way whatsoever in which you charge money, collect fees, or receive any form of remuneration. The Media may not be used in advertising. The Media may not be resold, relicensed, or sub-licensed. - Title and ownership, and all rights now and in the future, of and for the Media remain exclusively with the Content Provider. There are no warranties, express or implied. The Media are provided 'as is.'
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Where can I purchase an image license?You can purchase an image license directly from the online gallery link provided by the photographer.
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Who owns the copyright for images created by Dynasty Photography?The copyright to the images remains with Dynasty Photography. The license agreement grants the user certain rights to use the images for a specific purpose and duration.
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